Last Updated: ___________________
Telemedhub Online (“Telemedhub”, “we”, “our”, or “us”) is committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, telemedicine platform, and related healthcare services.
This policy is designed to comply with:
- Thailand Personal Data Protection Act (PDPA)
- International data protection standards (GDPR-aligned practices)
- Healthcare data security best practices
1. Who We Are
Telemedhub Online is a digital healthcare platform providing telemedicine, home healthcare, ambulance coordination, and medical tourism support in Thailand.
If you have questions about this policy, contact us at:
Email: ___________________
Data Protection Officer (DPO): ___________________
2. Information We Collect
We may collect the following categories of information:
2.1 Personal Information
- Full name
- Phone number
- Email address
- Date of birth
- Nationality
- Passport or ID details (for medical tourism)
2.2 Health Information (Sensitive Personal Data)
- Medical history
- Symptoms and diagnoses
- Prescriptions
- Consultation records
- Vital signs and health metrics
This data is collected only with explicit consent and used strictly for healthcare purposes.
2.3 Technical Information
- IP address
- Device type
- Browser information
- Usage data and cookies
2.4 Payment Information
If applicable, payments may be processed via secure third-party providers. Telemedhub does not store full credit card details.
3. How We Use Your Information
We use your data for the following purposes:
- Providing telemedicine consultations
- Coordinating home healthcare services
- Booking ambulance or medical travel support
- Communicating with patients and caregivers
- Improving platform performance and user experience
- Legal and regulatory compliance
We process sensitive health data only when necessary for medical care and with appropriate safeguards.
4. Legal Basis for Processing
Depending on your location, we rely on the following legal bases:
- Patient consent
- Provision of healthcare services
- Compliance with legal obligations
- Legitimate interests in improving healthcare delivery
5. Data Sharing and Disclosure
We may share your data with:
- Licensed doctors and healthcare providers
- Hospitals and partner clinics
- Ambulance providers
- Medical coordinators
- Secure technology vendors (hosting, telemedicine infrastructure)
We do not sell personal data to third parties.
All partners are required to comply with strict data protection standards and confidentiality obligations.
6. International Data Transfers
As part of medical tourism and global telemedicine services, your data may be transferred to servers or partners outside your country.
We ensure:
- Secure transfer mechanisms
- Contractual safeguards
- Compliance with applicable data protection laws
7. Data Retention
We retain data only as long as necessary:
- Medical records: Up to 5–10 years (healthcare best practice)
- System logs: Minimum 90 days (Thai legal requirement)
- Marketing data: Until consent withdrawal
Data is securely deleted or anonymized when no longer required.
8. Data Security
We implement industry-standard safeguards including:
- Encrypted data transmission (HTTPS/TLS)
- Access controls and authentication
- Secure cloud infrastructure
- Audit logging and monitoring
While we take reasonable steps to protect your data, no digital system is completely secure.
9. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Withdraw consent
- Request deletion (subject to legal limits)
- Request data portability
- File a complaint with a data protection authority
To exercise your rights, contact our DPO.
10. Cookies and Tracking
We may use cookies and similar technologies to:
- Improve user experience
- Analyze traffic and usage patterns
- Support marketing and analytics
You can manage cookie preferences via your browser settings.
11. Third-Party Services
Our platform may integrate third-party tools such as:
- Video consultation providers
- Payment gateways
- Cloud hosting services
These providers maintain their own privacy policies and security measures.
12. Children’s Privacy
Telemedhub services are not intended for children without parental or guardian consent. We take additional care when processing pediatric data.
13. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date.
We encourage users to review this policy regularly.
14. Contact Us
If you have questions or requests regarding your personal data, please contact:
Telemedhub Online
Website: https://telemedhub.online
Email: ___________________
Data Protection Officer: ___________________
This Privacy Policy is intended for global use and aligns with healthcare and digital platform best practices.
Privacy Policy
This privacy policy describes how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
We collect information that you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, email address, mailing address, phone number, and payment information.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send you order confirmations and updates
- Respond to your comments and questions
- Improve our website and services
- Send you marketing communications (with your consent)
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and conducting our business, as long as those parties agree to keep this information confidential.
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Your Rights
You have the right to access, update, or delete your personal information at any time. You may also opt out of receiving marketing communications from us.
6. Cookies
We use cookies to enhance your experience on our website. You can choose to disable cookies through your browser settings, though this may affect the functionality of the site.
7. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us.